Bronx-Based Therapy Group Seeks Remote Bilingual Call Center Staff

The New York Psychotherapy and Counseling Center is recruiting bilingual Spanish and English speakers to staff its call center from home. The organization, based in New York, offers full-time positions with hourly wages ranging from $20 to $21. Pay depends on the candidate’s experience and qualifications.

Applicants must first complete a mandatory on-site training period at the clinic’s Bronx location. The training lasts approximately 45 to 60 days. The facility is located at 579 Courtlandt Avenue, zip code 10451. After this period, the role becomes fully remote. Candidates must live in the tri-state area covering New York, New Jersey, and Connecticut.

The job requires a high school diploma or equivalent and one to two years of experience in a high-volume call center setting. Experience in medical offices or community mental health services is preferred. Applicants must be proficient in Outlook, Word, and Excel and able to learn new software quickly. The position demands attention to detail, the ability to multitask, and patience when dealing with individuals in difficult situations.

Candidates must also demonstrate collaboration skills, calmness under pressure, honesty, and autonomy. Emotional stress management is valued. For identification, applicants need a valid passport or a driver’s license paired with a Social Security card. A state ID with a Social Security card is also accepted.

The role involves more than answering phones. Representatives will handle incoming calls, resolve inquiries, record messages, and transfer callers to the appropriate staff. They will schedule, confirm, and follow up on missed appointments. The job requires distinguishing between information requests, complaints, and situations needing supervisor intervention. If a call reveals an emotional emergency or safety risk, the representative must notify responsible staff for instructions.

Additional duties include logging calls, completing reports and surveys, and meeting daily and weekly targets. Staff will support admissions when personnel are short and collaborate with the clinical team on record maintenance. All work must comply with HIPAA, the federal privacy law for health data, to protect patient information.

Work schedules are either Tuesday to Saturday or Sunday to Thursday. Both options include weekend shifts. NYPCC has provided in-person and telehealth care for more than 50 years. The organization serves more than 15,000 clients monthly and offers benefits, development opportunities through its academy, and leadership programs.

NYPCC received City & State’s designation as a notable workplace in 2025 and 2026. It has also held the Platinum Bell Seal from Mental Health America for five consecutive years. The organization identifies itself as an equal opportunity employer. Interested individuals can apply via NYPCC’s hiring page on SmartRecruiters under the title “Call Center Representative (Bilingual Spanish).”